FAQ

We serve Brackley, Bicester, and nearby villages. If you're uncertain about coverage in your location, feel free to reach out to our team for assistance. Oxford and surrounding areas are only covered under special circumstances, such as a one-off deep clean.

We bring all required cleaning supplies and equipment, and you can inform us of any special requests or preferences beforehand.

The duration depends on the size and condition of the space being cleaned. We will provide you with an estimated time frame during the booking process, and the team will work efficiently to complete the job within that time frame.

To reschedule or cancel your appointment, please inform us within 48 hours in advance to accommodate schedule adjustments. Late cancellations will incur a fee.

The Cleaners are fully insured and DBS checked, providing peace of mind that your property is secure in our hands.

Certainly! Customize your cleaning service by discussing specific needs with our customer service team or specifying them in the online booking form.

We accept a variety of payment methods, including debit cards, through the app and electronic bank transfers. We are unable to accept cash. Payment details will be discussed and confirmed during the booking process.

The minimum cleaning time is we provide is 4 hours.

The time it takes to light clean a house in the UK typically depends on factors such as the size of the house, the level of tidiness, and the cleaner's efficiency. On average: Light cleaning (e.g., dusting, vacuuming, mopping, wiping surfaces, and tidying up) can take 5/6 hours for a 5-bedroom house. Light cleaning (e.g., dusting, vacuuming, mopping, wiping surfaces, and tidying up) can take 4/5 hours for a 4-bedroom house. Light cleaning (e.g., dusting, vacuuming, mopping, wiping surfaces, and tidying up) can take 3/4 hours for a 3-bedroom house.